The following terms and conditions apply to all sales transactions from KOKOAKA.

Navigating the content of our site implies your agreement to the following terms and conditions of use, regarding the side and its content, our Company provides its services and products to both businesses and end consumers. Nothing in these terms and conditions should be taken to limit a consumer`s satisfactory rights.

Prices do not include carriage cost and VAT. Check our section for accepted payment methods, delivery charges and information given for the progress of your online orders.

Photos, dimensions, colours and illustrations are given with honesty, but are approximate and do not form part of any contract entered into by the Company. We may vary such specifications at any time in our effort to continually improve and improvise with our products. It must be clear that products may differ from different batches and reasonable variation will be deemed acceptable.

It`s our costumers responsibility to value all information we include in our side on any product in order to determine the products suitability for its intended use. We would politely answer any customer questions or technical specifications requested by email, however advice as to suitability given over email should be regarded as general guidance and may not take account of the customer`s exact situation or circumstances.

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RETURN OF GOODS:

Please email for instructions before returning any goods. Except where the goods are faulty or incorrectly supplied there is no automatic right on refund in transactions and the circumstances should first be discussed with the Company.

Restocking of goods and arranging credits or refunds is a costly exercise. If there is no fault on the part of the Company but notwithstanding we agree to accept the goods back, we shall normally apply a restocking administration charge of 10% of the value of goods returned with a €10 minimum and the purchaser is responsible for round trip carriage charges. So if you are uncertain about a purchase email us and we will be pleased to advise rather than risking ordering the wrong thing.

Goods sold by the Company and returned by the customer to the Company shall be at the sole risk of the customer until such goods shall have come into custody of the Company at the premises of the Company. This shall equally apply if the Company arranges collection of returned goods at the customer`s request and expense.

In order to receive a refund, the goods must be returned to us unused, and wherever possible in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. For goods supplied in a sustainable bag specifically intended for the item in question, absence of or damage to the original sustainable bag shall render the returned goods as unsuitable for resale so a credit or refund will not be possible.

Carriage costs will only be refunded if the item is faulty.  If you would like us to arrange collection of goods for return, please contact us. Return carriage costs will be deducted from any refund due.  It costs more to collect goods than to dispatch them in the first place so our collection charges are higher than our delivery charges.

If items are purchased with ‘free delivery’ this means that we funded the delivery cost out of the value of the sale.  If goods are subsequently returned for credit the cost to us of arranging the original delivery will be deducted from the amount credited.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your Kokoaka Swimwear must not have been worn or washed and it has to be in the same condition that you received it in.Gift cards are unfortunately not refundable.To complete your return, we require a receipt or proof of purchase.

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PRODUCTS OR SERVICES:All our products are available exclusively online through the website. Our products may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will refund the amount paid for the swimsuit EXCLUDING the original shipping cost.

LATE OR MISSING REFUNDS:

If you haven’t received a refund 10 business days after it has been posted, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us via email.

SALE ITEMS:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.EXCHANGE: 

We accept exchanges, only if the swimwear is in its original condition. It must not have been worn or washed. You have 30 days after the reception of the product to exchange it. The shipping cost paid to return the swimwear to KOKOAKA Swimwear for an exchange is neither covered nor reimbursed by us, but we will pay to send it back to you! You can follow our exchange instructions here.